These Terms of Service ("Terms") govern your use of freshtouchsf.com (the "Site") and the services provided by FreshTouchSF Home Services ("FreshTouchSF", "we", "us"). By using the Site, requesting a quote or booking a service, you agree to these Terms. If you do not agree, please do not use the Site or our services.
FreshTouchSF provides residential and commercial carpet and upholstery cleaning, handyman services and pressure washing in the San Francisco Bay Area. All services are performed by or under the direction of FreshTouchSF. We reserve the right to decline or discontinue any job at our discretion, including for safety, access or scope reasons.
All prices shown on the Site, including calculator results, are estimates only and are not a binding offer. Final pricing is confirmed after we review the actual condition, size, materials and access, either from photos or on site, and may differ from the online estimate. Handyman prices are for labor only; materials are purchased by the customer, or by us on the customer's behalf with reimbursement per receipt plus a procurement fee. Hourly work is billed with a 2-hour minimum. Discounts and promotions may be modified or withdrawn at any time and cannot be combined unless expressly stated.
You agree to provide accurate information about the job, disclose known issues (e.g., pre-existing damage, leaks, fragile or antique items, unstable surfaces, pest issues), ensure safe access to the work area, secure pets, and remove fragile or valuable items before our arrival. Additional work discovered on site that was not disclosed or visible in photos may require a revised quote before we proceed.
Results depend on fabric type, age, prior treatments and the nature of stains. Some stains (e.g., permanent dye, bleach spots, urine damage, sun fading, wear patterns) may be impossible to remove, and no specific result is guaranteed. We test for colorfastness where practical, but inherent fabric defects, unstable dyes and pre-existing conditions are not our responsibility. Typical drying time is 6 to 8 hours and may vary with humidity and ventilation.
We are not responsible for defects in customer-supplied materials or fixtures, for hidden conditions inside walls, floors or ceilings (wiring, plumbing, rot, asbestos and similar) that were not disclosed and could not reasonably be seen, or for damage resulting from pre-existing structural issues. Pressure washing of aged, damaged or previously painted surfaces carries inherent risk (e.g., paint lifting, wood furring, loose mortar); by approving the work you accept these inherent risks where surfaces are in such condition.
Appointments may be rescheduled or canceled free of charge with at least 24 hours notice. Cancellations with less notice, or inability to access the property at the agreed time, may incur a fee of up to $89. Arrival windows are estimates; we will notify you of delays.
Payment is due upon completion of the work unless agreed otherwise in writing. Invoices unpaid after 7 days may accrue a late charge of 1.5% per month or the maximum allowed by law, whichever is less, plus reasonable collection costs.
If you are not satisfied with a cleaning result, notify us within 48 hours and we will re-clean the disputed areas free of charge. This re-service remedy is your exclusive remedy for cleaning results. For handyman work, we will correct defects in our workmanship reported within 30 days; this warranty excludes customer-supplied materials, normal wear, misuse and subsequent damage by others.
Inspect the work area upon completion. Any claim of property damage must be reported to us within 48 hours of service completion, with photos, so we can inspect. We are not responsible for damage discovered or reported later, or for conditions inconsistent with damage caused by our work.
To the maximum extent permitted by law, FreshTouchSF's total liability for any claim arising out of or relating to the services or the Site is limited to the amount you paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, special or consequential damages, including loss of use, loss of income or replacement costs, even if advised of the possibility. Nothing in these Terms limits liability that cannot be limited under applicable law.
We may photograph work areas before and after service for quality control, documentation and marketing (e.g., our website and social media). Photos will not include identifying personal details of your home address or family. If you prefer that photos of your project not be used in marketing, tell us in writing and we will honor it.
The Site and its content are provided "as is" for general information. We make no warranties about accuracy or availability. All content, branding and design are the property of FreshTouchSF and may not be copied without permission. We are not responsible for third-party content displayed through embedded widgets.
Any dispute arising out of or relating to these Terms or the services that cannot be resolved informally shall be resolved by binding arbitration in San Mateo County, California, administered under the rules of a recognized arbitration provider, on an individual basis. You and FreshTouchSF each waive the right to a jury trial and to participate in a class action. Either party may bring qualifying claims in small claims court instead. These Terms are governed by the laws of the State of California.
You agree to indemnify and hold FreshTouchSF harmless from claims and costs (including reasonable attorney fees) arising from your breach of these Terms, your violation of law, or inaccurate information you provided about the job or property conditions.
If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver. We may update these Terms at any time by posting the revised version on this page; continued use of the Site or booking of services after changes constitutes acceptance.
FreshTouchSF Home Services
410 Station Park Cir, San Mateo, CA 94402
Phone: +1 (650) 698-7807
Email: Info@freshtouchsf.com