This Privacy Policy describes how FreshTouchSF Home Services ("FreshTouchSF", "we", "us") collects, uses and shares information when you visit freshtouchsf.com (the "Site"), contact us, or use our services.
Information you provide: name, phone number, email address, service address, service details and messages you submit through our booking and lead forms (processed via Housecall Pro), by phone, SMS or email.
Information collected automatically: device and usage data such as IP address, browser type, pages visited and interactions, collected through cookies and similar technologies, including Google Analytics and the Elfsight reviews widget.
We use your information to provide quotes and perform services, schedule and confirm appointments, process payments, respond to inquiries, send service updates and, where you have agreed, promotional messages, improve the Site and our services, measure advertising performance, and comply with legal obligations.
By providing your phone number or email and submitting a request, you consent to receive transactional messages about your service (confirmations, reminders, follow-ups). Marketing messages are sent only with your consent. You can opt out at any time: reply STOP to any SMS or use the unsubscribe link in emails. Message and data rates may apply. Consent to marketing is not a condition of purchase.
We do not sell your personal information. We share it only with service providers who help us operate: Housecall Pro (scheduling and CRM), Google (analytics and advertising measurement), Elfsight (reviews display), payment processors, and our hosting provider. These providers may only use your information to perform services for us. We may also disclose information when required by law or to protect our rights, property or safety.
The Site uses cookies and similar technologies for functionality and analytics (Google Analytics 4). You can control cookies through your browser settings. To opt out of Google Analytics, you may use the Google Analytics Opt-out Browser Add-on.
If you are a California resident, you have the right to know what personal information we collect and how it is used, request deletion or correction of your personal information, opt out of the sale or sharing of personal information (we do not sell or share it as defined by the CCPA), and not be discriminated against for exercising these rights. To exercise any right, contact us at Info@freshtouchsf.com or +1 (650) 698-7807. We will verify your request and respond within the time required by law.
We keep personal information only as long as needed for the purposes described above, for our business records, and as required by law. We use reasonable administrative and technical safeguards to protect it; however, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
The Site and our services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us and we will delete it.
The Site contains links to third-party websites and embedded third-party content (e.g., YouTube videos, review platforms). Their privacy practices are governed by their own policies, which we encourage you to review.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Your continued use of the Site after changes means you accept the updated policy.
FreshTouchSF Home Services
410 Station Park Cir, San Mateo, CA 94402
Phone: +1 (650) 698-7807
Email: Info@freshtouchsf.com